macOS, Windows, Enterprise, Education
Revolutionizing Collaboration: Solstice Desktop App Workflow Redesign
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At a Glance
As a UX Designer at Mersive since 2021, I spearheaded the transformation of the Solstice product suite, a leading solution for enterprise and education wireless screen sharing. This case study showcases my ability to drive user-centered design solutions that enhance productivity and user satisfaction for a global customer base of over 100,000 users.
Challenge
Despite Solstice's market leadership, the product lacked a standardized user journey, creating friction in the connection and content sharing process. This inconsistency was hindering user adoption and overall product effectiveness.
Approach
Leveraging design thinking methodologies, I orchestrated a comprehensive UX overhaul:
User Research: Conducted in-depth analysis of user behavior and pain points through stakeholder interviews and customer feedback.
Collaborative Ideation: Facilitated Crazy 8's brainstorming sessions with cross-functional teams to generate innovative solutions.
Iterative Design: Created low to high-fidelity wireframes and prototypes, continuously refining based on usability testing and engineering feasibility.
Usability Testing: Conducted two rounds of testing with five participants each, using interactive Figma prototypes to simulate real-world scenarios.
Key Innovations
Streamlined Workflow: Reduced connection steps by 33%, significantly improving user onboarding and engagement.
Intuitive Navigation: Redesigned the app's information architecture to enhance discoverability and reduce cognitive load.
Contextual Help: Implemented an in-app help section to guide users through various scenarios.
Adaptive UI/UX: Designed flexible interfaces to accommodate diverse user personas and hardware configurations.
Initial Sketches
Early Wireframes
Figma Prototypes
Results
The redesigned Solstice Desktop App workflow yielded impressive outcomes:
Enhanced user adoption and satisfaction
Improved collaboration efficiency in hybrid work environments
Streamlined development process through clear communication with engineering teams
This case study demonstrates my expertise in creating scalable, user-centric digital products that drive business growth while meeting evolving user needs in the post-pandemic era. By combining empathy-driven design with data-informed decision-making, I consistently deliver solutions that resonate with users and stakeholders alike.